Help - Contact Support

If you cannot find the information you are looking for with reference to our help section, please select your library's contact information below.

Bellaire City Library

Deer Park Public Library

Hebert Public Library

Helen Hall Library

Houston Public Library

Hughes Public Library

Lee College Library

Montgomery County Memorial Library System

Pasadena Public Library

Port Arthur Public Library

Rosenberg Library

Sterling Municipal Public Library

In order to facilitate troubleshooting, please include the following information in your correspondence:

• Steps to reproduce the problem (in as much detail as possible)
• Exact text of any error message (screen shots are helpful)
• URL(s) of any error page(s) you encounter
• Library card number
• Title(s) of problem download(s)
• Applicable software version (this information can typically be found under Help > About.)
• Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
• Internet browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under Help > About.)
• If applicable, device type and operating system